Smart assistant
Available for automated guidance based on public information; not a human agent and cannot perform account or project actions or handle urgent incidents.
Contact
Instant automated guidance with clearly scheduled human follow-up
Company Address
Kaixuan Avenue, Liangxiang, Fangshan District
No. 18 Jianshe Road, D31170, Beijing
Business Hours
Monday to Friday: 9:00 AM - 6:00 PM
Messages accepted anytime; handled on the next business day
PUBLIC SERVICE STANDARD
Three support paths, with clear boundaries
Know what each channel can do and when a person will respond, so an automated reply is never mistaken for a human commitment.
Human message
Forms can be submitted anytime; handled Monday-Friday, 9:00 AM-6:00 PM, with a first-response target by the next business day.
Urgent support
Only for clients whose contract includes urgent support, following the contracted SLA and dedicated channel; ordinary online consultation is not an emergency channel.
Send Us a Message
Handled Monday-Friday, 9:00 AM-6:00 PM; first-response target: by the next business day
FAQ
How do I start a collaboration?
Submit the form above as a human message. The team handles messages Monday-Friday, 9:00 AM-6:00 PM, with a first-response target by the next business day.
How do the assistant, human messages, and urgent support differ?
The assistant provides automated guidance from public information and is not a human reply. Human messages are handled during business hours. Urgent support is only for clients whose contract includes it and follows the contracted SLA and dedicated channel.
How can I get a product demo?
Select “Product Demo” and state the product and scenario you want to explore. The team will first confirm the request under the human-message response target, then discuss available demo arrangements.
Do you offer customized services?
We can assess customization against confirmed business requirements. Features, timeline, deployment, and support boundaries are subject to the written proposal or contract agreed by both parties.